Payment and dispatch

The following terms and conditions apply:

Dispatch conditions
Domestic delivery (Germany) and neighbouring countries: Austria, Denmark, France, Netherlands, Sweden, Switzerland.

Dispatch shall not be made to the following foreign islands: Greenland, Faroe islands.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):
We charge shipping costs on the basis of the order value (gross product value):

Order value up to 89,89 € = 6,90 €

From an order value of 89,90 € onwards, we deliver shipments free of cost. 

Deliveries to foreign countries:
We charge shipping costs for deliveries to foreign countries on the basis of the order value (gross product value):

Austria / Denmark / Netherlands:
Order value up to 89,89 € = 9,90 €
Order value from 89,90 € = 0,00 €

France / Sweden / Switzerland:
Lump sum = 19,00 €

Please note:
All gift vouchers are delivered exclusively by e-mail. Therefore, we do not charge any shipping costs for gift vouchers.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1-3 days, for deliveries abroad within 3-6 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Delivery to Switzerland: Customs duties and taxes

When shipping to Switzerland, you are considered an "importer". You will therefore be charged the Swiss import sales tax (VAT) as well as customs clearance and import fees. Don't worry: we will take care of the registration and declaration of the goods for you as soon as they are dispatched. This saves time and money. The processing is carried out by our shipper DPD. Swiss Post will send you the invoice.

Here is our brief summary of the costs for importing non-commercial orders from ROOM IN A BOX: 
Two fees are due: 3 % expense allowance for Swiss customs and CHF 12.00 - 17.50 customs clearance fee.
Then the import sales tax will be calculated. The first two fees are added to the invoice amount and the VAT rate is then applied to the sum.

An exact breakdown of the fees can also be found here:

Please understand that these statements are without any warranty.

Swiss Post provides detailed information and has produced an easy-to-understand explanatory video for this purpose: Click here

Subsequent import into Switzerland for shipment to a German delivery address

We also ship to a German delivery address. Then you will be charged the German value added tax first. For a refund of the VAT, please send us the export certificate stamped by customs by post. After receipt of this form we will transfer the German VAT amount to your account.

We ship with:

After dispatch you will receive an e-mail from DPD with your parcel number to track the delivery via DPD Parcel Navigator.

If the delivery date does not fit, you have the following change options in the navigator:
- Change delivery date
- Select a neighbor
- Signature release authorization
- Select a Pickup Parcel Shop

Accepted Payment options

- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment via PayPal Express
- Payment via Sofortüberweisung [immediate transfer]
- Payment by invoice (via Klarna)
- Payment via instalment purchase (via Klarna)
- Payment via amazon payments

Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Our bank account:

Payee: ROOM IN A BOX GmbH & Co. KG
IBAN: DE11 4306 0967 1218 3051 00

In case of questions, please contact us at the contact details mentioned in the Legal Notice.